We aim to provide a high standard of service and deal with everyone in a way that is fair, objective, transparent and free from discrimination.
We do recognise that sometimes we lack in certain areas in addressing contemporary issues due to constraints beyond our control but however
we wish to stress here that every effort will be taken in our continuous quest for excellence in our services rendered.
We welcome all feedback about the service we provided, whether it has been good or poor.
If we are taking too long to respond to you, or if our letters are not clear enough, please contact the person you have been dealing with.
We want you to understand how our processes work and, if we have made a mistake, or taken too long, we want to put things right and learn lessons
from where we have gone wrong. If you are not satisfied with our explanation, please feel free to
Contact Us .
If you are unhappy about any decision, which has been taken based on our protocols and procedures, you should contact the
We will advise you whether we are able to change a decision and if we are unable to do that we will explain why.
Decisions based on our statutory rules are usually unlikely to be changed.
If you wish to comment about the feedbacks you have received from us, or if you are not happy about the way a matter or an issue was dealt with,
you may contact the Secretary.
MALAYSIAN VETERINARY COUNCIL (MVC)
Department of Veterinary Services
Podium Block 4G1, Wisma Tani,
Ministry of Agriculture and Agro-based Industries
Federal Administrative Centre
62630 Putrajaya, MALAYSIA.